Refund Policy

Last updated: August 12, 2026

STRICT NO REFUND POLICY: All sales of digital products, software licenses, scripts, 3D models, asset packs, and digital passes on Project XORA are final and non-refundable.

1. No Refunds on Digital Goods

All products sold on Project XORA are digital projects, downloadable assets, gamepasses, software licenses, and digital access passes. Because these goods are intangible and delivered or generated immediately upon purchase, no refunds, returns, or exchanges will be provided under any circumstances once a purchase is completed.

2. Why All Sales Are Final

Digital products, .rbxm files, .fbx models, source files, and license access keys cannot be returned or revoked from local devices once issued or downloaded. By making a purchase on Project XORA, you acknowledge and agree that you forfeit any right to a refund.

3. Chargebacks and Fraud

Filing an unauthorized or fraudulent chargeback through your bank or payment provider will result in:

Immediate and permanent termination of all your Project XORA licenses and keys;
A permanent ban of your account, Roblox User ID, Place ID, and Group ID across all XORA systems;
A ban from our Discord server and community;
Disputing the chargeback with full evidence of purchase and agreement to these terms.

4. Pre-Orders

If you purchase a pre-order for an unreleased product, you are locking in launch access. Because pre-order slots reserve your allocation and support active development, pre-orders are also non-refundable unless required by applicable law.

5. Need Help or Found a Bug?

If you encounter a technical issue with your product, please submit a report through our Bug Report Section or contact us at support@projectxora.com. Our team is happy to assist with setup and troubleshooting.